Customer care consists in a tight cooperation between Farmet’s and client’s staff, not only at the stage of delivery and contract design, but above all during the realization of the facility and also afterwards, when the equipment is already running. At this stage, when the customer’s personnel is already operating the equipment, consultations are necessary to ensure setting up optimal operation as well as regular maintenance.
- Individual, effective solutions for every customer (offers fitted to customer expectations)
- Trained sales managers for each area
- Expert and prompt response (Service organization in each area; trained personnel)
- Innovation of existing equipment to increase effectiveness
- Parameter guarantee
- Training of the client’s operating personnel
- Direct consultation with the product manager via the Technical Support Centre
- Direct consultation with experts for optimal settings of the technology.
- Replacement planning